Privacy
Privacy notice
Version privacy-notice-v2-20260825 · Effective 25 August 2026
This notice explains how personal information is handled when guests use Eagle’s Nest direct-booking and enquiry services.
Information collected
For a direct booking, Eagle’s Nest collects the guest name, email, phone number, stay dates, party composition, pets, special requests, accepted policy versions, quote, payment option and booking/payment status. Enquiries may include the details a guest chooses to send through WhatsApp.
Why it is used
Information is used to provide quotes, take and reconcile payment, reserve dates, confirm and administer a stay, prevent double bookings, respond to enquiries, send operational notifications, maintain audit and security records, and meet legal, tax or accounting obligations.
Payments and service providers
Stripe processes card details, payment authentication, receipts and scheduled instalments. The Eagle’s Nest website does not receive or store full card details.
External calendars and booking platforms
Availability is reconciled with configured calendar sources. Public responses disclose only whether dates are available and a non-sensitive source classification; private calendar titles and descriptions are not published. If a guest chooses Airbnb, Vrbo or WhatsApp, that provider receives information through the link or message the guest elects to use.
Disclosure and overseas processing
Information is disclosed only where needed to operate the booking, payment, hosting, notification and support functions, or where required by law. Some service providers may process or store information outside Australia; their locations and safeguards depend on the provider services in use.
Retention, access and correction
Booking, payment-reference and audit records are retained for the period reasonably needed for operations, dispute handling, security, and legal, tax or accounting obligations. Temporary holds and scoped tokens expire under system rules. Privacy questions, complaints, access requests or correction requests may be made using the phone or WhatsApp contact shown on the website. Eagle’s Nest will respond within a reasonable time and may need to verify identity before releasing or changing personal information.
Security and contact
Management access is protected and restricted. Credentials, full card data and payment tokens are not placed in guest-facing records or operational messages. No internet service can be guaranteed completely secure; suspected misuse should be reported promptly using the website contact details.