Booking terms

Who you book with

These terms apply to a direct stay at Eagle’s Nest Blackheath. The accommodation provider and contact details shown in the booking confirmation are the contracting party. The person making the booking must be at least 18, provide accurate information and have authority to agree for everyone in the group.

Your booking and quote

Your accepted quote, stay dates, selected cancellation product, payment schedule, policy versions and booking reference form part of the agreement. A booking is confirmed only when the required payment has been successfully processed and Eagle’s Nest issues a booking confirmation.

Prices are effective-dated and may vary by weekday, weekend, public holiday, season or promotion. The selected-date quote is authoritative and shows included cleaning and any additional-guest, pet or cancellation-product amounts before payment.

Guests, children and pets

Eagle’s Nest welcomes up to 8 guests aged 8 and over across 4 bedrooms, with one Queen-size bed in every bedroom. Up to 4 children under 8 are entered separately and stay free. The nightly rate includes up to 6 guests aged 8 and over; guests 7–8 are charged the effective additional-guest amount per person, per night shown in the accepted quote. A larger group is possible only where agreed in writing before booking.

Up to 2 disclosed pets may stay, charged at the effective pet amount per pet, per stay shown in the accepted quote and subject to the published pet rules. Children and pets must be appropriately supervised.

Stay dates and arrangements

The standard minimum stay is 2 nights and may increase for particular periods, including long weekends. The booking calendar and quote show the requirement that applies to the selected dates. Self check-in is provided. Check-in from 10:00 am and check-out by 4:00 pm are provided for your comfort.

• Special requests are subject to availability and cannot be guaranteed.
• The person who booked is responsible for the conduct of the group.
• On-site parties, large gatherings, commercial events and unapproved visitors are not permitted.
• The outdoor spa and sauna are private to the booked group and must be used responsibly.

Payments and saved payment method

Bookings made 28 or more days before check-in can choose Pay in full or Pay in 4. Bookings made 14–27 days before check-in can choose Pay in full or Pay in 2. Bookings made less than 14 days before check-in are paid in full. The final scheduled payment is due 7 days before check-in.

By choosing a split-payment option, the guest authorises Stripe to save the selected payment method and automatically collect the displayed future instalments on the displayed dates. Stripe controls payment authentication and collection. If a payment fails or requires further authentication, Eagle’s Nest may provide a secure Stripe recovery link. A failed instalment does not waive the amount due.

Cancellation and refunds

Best Price provides a full refund within 24 hours of making the booking and is non-refundable after that window. Flexible costs 10% more and provides a full refund when cancelled 5 or more days before check-in, or a 50% refund when cancelled within 5 days before check-in.

Any approved refund is returned through the original payment method and may take the payment provider’s normal processing time. These terms do not limit any refund or remedy required by law.

Changes and inability to provide the stay

A requested change is subject to availability, the price and minimum stay applying to the revised dates, and written agreement. If Eagle’s Nest cannot provide the confirmed accommodation, Eagle’s Nest will contact the guest promptly and provide the remedies required by the circumstances and applicable law, which may include a refund.

Property care, damage and security

Guests must take reasonable care of the property, follow lawful safety and property instructions, and promptly report significant damage or hazards. Guests may be responsible for loss or damage they cause, subject to evidence and applicable law.

No separate security bond is collected in the current direct-booking flow unless a bond is expressly shown in the accepted quote and confirmation. The owner must not impose an undisclosed bond after confirmation.

Privacy

Personal information is handled as described in the versioned Privacy notice accepted with the booking. Stripe processes payment information; Eagle’s Nest does not receive or store full card details.

Consumer rights and governing law

Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law. These terms are governed by the laws of New South Wales, and the parties submit to courts with jurisdiction there, subject to any mandatory consumer right to bring a claim elsewhere.